Capita offers exceptional service management for its clients and partners. Aligned to the world leading best practice framework, ITIL clients are supported from end-to-end to ensure that they receive the best possible outcomes from their investment.

All clients are allocated a Service Manager. It will be the responsibility of the nominated individual to act as the point of contact between you and Capita and to attend service review meetings.
The role of the Service Manager is varied and includes, but is not limited to:

• First Point of issue escalation

• Additional consultancy and support requirements

• Provision of advice and guidance

• Supporting additional interface requirements

• Integration of additional modules

•  Additional product demonstrations and training

• Highlighting of new developments and functionality

If you want managed services without any local IT footprint, our cloud services provide a secure and reliable alternative.

We know that all updates, patches, technical issues, security and disaster recovery are all handled by Capita's team, far more effectively than we could ourselves.

Satish Kumar West Hertfordshire Hospitals NHS Trust

Flexible service from our experts

Database management – Our DBA specialists will keep your Oracle or SQL Server system in a state of optimum tuning, so you enjoy the best performance and high levels of uptime

Applications management – Minimum risk, maximum quality – our applications management facility will ensure that your services are always fully up to date, working at full pitch and properly supported by experts

Operating systems management – We will make certain that your Windows and Linux implementations are completely clean and malware free – as well as fully patched, up to date and always optimally configured

Disaster recovery – A full featured disaster recovery service should be top of your list if you want to ensure business continuity. We help with annual recovery testing and manage all local set-ups. If you choose our hosted option we can provide point-in-time recovery to keep data loss at a minimum

You will benefit from

Highly experienced technical team – Our people have earned a variety of standard IT practice qualifications, including those covering Microsoft, Oracle, Citrix, Unix and Linux products

Controlled costs – Our services enable predictable and stable budgets

High service levels – As part of our basic contractual arrangements, we agree binding service levels with you

Increased productivity – Proactive management ensures less downtime, and better departmental and individual productivity

Better focus – Your people can concentrate on your core business, leaving us to handle everything else

Lower and more controlled headcount – You won’t need specialist recruitment and you won’t need to worry about gearing up for peaks – or gearing down for troughs

Improved compliance – You won’t need to keep up with legislative and regulatory changes affecting your systems – we handle that for you