Capita offers exceptional service management for its clients and partners. Aligned to the world leading best practice framework, ITIL clients are supported from end-to-end to ensure that they receive the best possible outcomes from their investment.
All clients are allocated a Service Manager. It will be the responsibility of the nominated individual to act as the point of contact between you and Capita and to attend service review meetings.
The role of the Service Manager is varied and includes, but is not limited to:
• First Point of issue escalation
• Additional consultancy and support requirements
• Provision of advice and guidance
• Supporting additional interface requirements
• Integration of additional modules
• Additional product demonstrations and training
• Highlighting of new developments and functionality
If you want managed services without any local IT footprint, our cloud services provide a secure and reliable alternative.