iSOFT Business Solutions Customer Named “Best NHS Bill Payer” in the UK

Posted on 12th April 2010 | Share

Based in the heart of the Black Country, The Dudley Group of Hospitals NHS Trust provides a wide range of medical, surgical and rehabilitation services to the people of Dudley and surrounding areas. With one inpatient hospital (Russells Hall Hospital) in the centre of Dudley, and two Hospital Outpatient Centres at the Guest and Corbett sites (based in Dudley and Stourbridge respectively), the Trust provides care and treatment for approximately 400,000 people.

A nationwide survey of health organisations, carried out by the Forum of Private Businesses (FPB) found that the Trust's Accounts Payable team was paying the highest percentage of bills within 30 days in the country, with the help of their Integra Electronic Invoicing system from Capita IB Solutions.

"I have always been very proud of the team's efforts in keeping on top of their workloads, and to be formally recognised as the best in the country really emphasises their achievements. The Trust adopts the Better Payment Practice Code, which asks public bodies to pay bills within 30 days, primarily to support local businesses through improved cash flow. In 2008/09, despite processing 45,000 invoices, the team paid 99.9 per cent of invoices within the month," said Heather Taylor, Financial Services Manager at The Dudley Group of Hospitals NHS Foundation Trust.

"The team strives to ensure that all invoices are paid to a timescale, so that the Trust can enjoy a healthy relationship with its suppliers. Other NHS organisations have been in touch with us to ask for ideas that could help them to improve their performance."

Mrs Taylor continues, "The Integra Electronic Invoicing system has enabled us to streamline our processes and dramatically improve efficiency, plus it has automated a number of financial processes which were previously manually intensive, moving towards a more paperless working environment."

Eamonn Morris, Capita IB Solutions' Managing Director, said, "Integra Electronic Invoicing has proven highly successful within NHS Trusts, enabling organisations to enhance and accelerate accounts payable activity. Customers such as The Dudley Group of Hospitals are seeing high invoice-matching rates as a result of using Integra Electronic Invoicing."

Mr Morris continues, "The solution also results in faster invoice transfer, removing the need for manual intervention and resulting in faster, more efficient invoice rotation and improved payment timetables. This gives more streamlined financial management and an improved business relationship between supplier and purchaser."

For further information please contact Steven Budge, Marketing Manager,


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