All client support is handled through our call centre/help desk. Its standard hours of operation are between 09:00 and 17.30 hours, Monday to Friday.
The help desk deals with the following:
- Queries about application software
- Any problems with the application
- Requests for the new software versions
- Requests for new documentation
The Customer services desk also offers a number of customer-related services, including the following:
- Delivery of new software releases
- Control of on-site modifications
- Maintenance agreements
- Maintenance and control of the customer database
- Maintenance and control of the client web site
- On-line diagnostic support
Fault escalation procedure and customer complaints handling. The area of fault escalation and customer complaints is controlled via specific ISO9001 procedures.