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Customer Support

All client support is handled through our call centre/help desk. Its standard hours of operation are between 09:00 and 17.30 hours, Monday to Friday.

The help desk deals with the following:

  • Queries about application software
  • Any problems with the application
  • Requests for the new software versions
  • Requests for new documentation
     

The Customer services desk also offers a number of customer-related services, including the following:

  • Delivery of new software releases
  • Control of on-site modifications
  • Maintenance agreements
  • Maintenance and control of the customer database
  • Maintenance and control of the client web site
  • On-line diagnostic support
     

Fault escalation procedure and customer complaints handling. The area of fault escalation and customer complaints is controlled via specific ISO9001 procedures.

To learn more please contact us or visit the resource centre.